Shipping Policy
Polkadot Chocolate Store, we strive to provide our customers with the best possible shopping experience. This includes fast and reliable shipping services to get your order to you as quickly and safely as possible. Here’s what you need to know about our shipping policy:
Processing Time
We aim to process and ship all orders within 1-2 business days of receiving payment. However, during peak periods, processing times may be slightly longer.
Shipping Options
We offer several shipping options to meet your needs. The available shipping methods will depend on your location and the size and weight of your order. The shipping options available may include:
- Standard Free shipping: This is our most cost-effective shipping method. Delivery time may take between 2-3 business days, depending on your location.
- Overnight shipping: For the fastest possible delivery, we offer overnight shipping. This option is only available for orders placed before 12 PM EST, Monday through Friday. Please note that orders placed after 12 PM EST will be processed the following business day.
Please be aware that chocolate shipped during spring/summer may melt if an option that takes longer than 2 days is selected. We do our best to insulate the chocolate well, but after 48-72 hours, the benefits of said insulation have usually worn off. So, if you want to keep your chocolate in good shape, please choose a 2-day shipping option at checkout.
Shipping Rates
Shipping rates are calculated based on the shipping method selected, the weight and size of your order, and your location. The shipping cost will be calculated and displayed at checkout before you complete your purchase. Please note that shipping costs are non-refundable.
International Shipping
We offer international shipping to most countries. Shipping rates and delivery times will vary depending on your location. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment online. Please note that tracking information may not be available for all shipping methods.
Delivery Issues
If you have any issues with your delivery, please contact us as soon as possible. We will work with the carrier to resolve the issue and ensure that your order is delivered as quickly as possible.